At 32pkr, your privacy is not an afterthought — it is a core part of how the platform is built and operated. This Privacy Policy explains exactly what personal data 32pkr collects from Pakistani players, how that data is used, who it may be shared with, and what rights you have over your own information.
A summary of the core privacy principles that govern how 32pkr handles all personal information collected from players across Pakistan.
Every piece of data transmitted between your browser and 32pkr travels through SSL-encrypted channels. Whether you are logging in from Lahore or making a JazzCash deposit from Karachi, your data is protected in transit at all times.
32pkr only collects the personal data that is strictly necessary for account operation, identity verification, transaction processing, and regulatory compliance. We do not collect data for its own sake or build unnecessary personal profiles.
32pkr does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Your data is used to operate and improve the 32pkr platform — nothing else. This is a firm and unconditional commitment.
You have the right to access, correct, export, or request deletion of your personal data held by 32pkr at any time. Requests are handled promptly by our support team, and we will acknowledge your request within five business days.
Identity verification documents submitted for KYC are processed securely and retained only for as long as legally required. 32pkr uses KYC data exclusively to verify player identity and comply with anti-money-laundering obligations — not for marketing or profiling.
32pkr uses cookies to maintain your session, remember preferences, and analyse platform performance. We do not use third-party advertising cookies. The Cookie section of this Privacy Policy explains every category of cookie used on 32pkr and how to manage them.
As a registered player on 32pkr, you hold specific rights over your personal data. These rights can be exercised at any time by contacting our support team.
Request a full copy of the personal data 32pkr holds about you. We will provide this in a readable format within 30 days of a verified request.
If any personal data held by 32pkr is inaccurate or incomplete, you have the right to request that it be corrected promptly.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request your personal data in a structured, commonly used format that you can transfer to another service if you choose to do so.
Request that 32pkr restricts processing of your personal data in certain circumstances, such as while a dispute regarding its accuracy is being resolved.
Object to the processing of your personal data for direct marketing purposes. Once objection is received, 32pkr will cease processing your data for that purpose immediately.
Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Contact our support team at [email protected] with your registered username and the specific right you wish to exercise. We respond within 5 business days.
1.1 32pkr ("the Company", "we", "us", "our") operates the online gaming platform accessible at 32pkr.com, offering sports betting, live casino, slot games, bingo, and related gaming services to eligible players, including those based in Pakistan.
1.2 32pkr is the data controller responsible for the personal data collected through the 32pkr platform. This means we determine the purposes for which your personal data is collected and the manner in which it is processed.
1.3 If you have any questions about this Privacy Policy, your data, or how 32pkr handles personal information, you may contact our support team at any time using the contact details provided in Section 16.
2.1 32pkr collects the following categories of personal data from players and platform users:
3.1 Directly from you: The majority of personal data 32pkr holds is provided directly by you during account registration, identity verification, deposit and withdrawal processes, or when you contact our support team.
3.2 Automatically through platform use: When you use the 32pkr platform, certain technical data is collected automatically, including your IP address, device information, and interaction logs. This data is collected through cookies and server-side logging systems as described in Section 9.
3.3 From third-party verification providers: Where 32pkr uses third-party KYC or identity verification services to confirm your identity or age, those providers may share verification outcomes with us. 32pkr selects such providers carefully and ensures they operate under appropriate data protection standards.
3.4 From payment processors: Payment service providers such as JazzCash and EasyPaisa may share transaction confirmation data with 32pkr to reconcile deposits and withdrawals on your account.
4.1 32pkr uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Creating and managing your 32pkr account | Identity data, contact data, credentials |
| Processing deposits and withdrawals in PKR | Financial data, identity data, KYC documents |
| Verifying your age and identity (KYC) | Identity data, KYC documents |
| Providing customer support | Contact data, account data, gaming history |
| Detecting and preventing fraud and money laundering | All categories, including technical and behavioural data |
| Complying with legal and regulatory obligations | Identity data, financial data, KYC documents |
| Sending account notifications and service updates | Contact data |
| Sending promotional communications (with consent) | Contact data, gaming preferences |
| Improving platform performance and user experience | Technical data, behavioural data (aggregated) |
| Responsible gaming monitoring and intervention | Gaming data, behavioural data, responsible gaming tool data |
5.1 32pkr processes your personal data on the following legal bases, depending on the purpose of processing:
6.1 32pkr does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:
To process your deposits and withdrawals in PKR, 32pkr shares necessary transaction data with payment processors such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These providers act as data processors under appropriate contractual agreements and may not use your data for any purpose other than processing the specific transaction.
Where third-party KYC or identity verification tools are used, the minimum data necessary for verification is shared with those providers. Results are returned to 32pkr and the data is not retained by the provider beyond their stated service terms.
32pkr will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or regulatory direction. The Company will notify you of such disclosure where legally permitted to do so.
In cases of suspected fraud, money laundering, or other prohibited conduct, 32pkr may share relevant account and transaction data with fraud prevention agencies, gaming regulators, or other gaming operators participating in industry-wide integrity programmes.
In the event of a merger, acquisition, or sale of business assets, player data may be transferred to the relevant successor entity, subject to that entity honouring the terms of this Privacy Policy or providing you with adequate notice and an opportunity to close your account.
7.1 As an internationally operating platform, 32pkr may process or store your data on servers located outside Pakistan. Where data is transferred internationally, 32pkr ensures that appropriate safeguards are in place to protect your personal information to a standard equivalent to that described in this Privacy Policy.
7.2 Such safeguards may include contractual data protection clauses, processing agreements with certified third-party vendors, and adherence to internationally recognised data security frameworks.
7.3 By using 32pkr, you acknowledge that your personal data may be processed in jurisdictions outside your country of residence, and you consent to such transfers in connection with the operation of the platform.
8.1 32pkr retains personal data for as long as it is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
8.2 Where data is no longer required for any legal or operational purpose, 32pkr will securely delete or anonymise it in accordance with its internal data lifecycle procedures.
9.1 32pkr uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:
9.2 32pkr does not use third-party advertising cookies or allow external advertisers to set cookies through the 32pkr platform.
9.3 Most modern browsers allow you to control cookie settings through their privacy or security preferences. Disabling essential cookies will affect your ability to use the platform normally. Disabling functional or analytics cookies will not affect your ability to play games or process transactions.
10.1 If 32pkr discovers or is notified that personal data has been collected from a player who is under 21 years of age, the account will be immediately suspended, all data associated with that account will be reviewed, and the matter may be referred to relevant child protection authorities where appropriate.
10.2 Parents or guardians who believe that a minor has registered on 32pkr should contact our support team immediately. We will investigate and take appropriate action as a matter of priority.
11.1 32pkr implements a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:
11.2 While 32pkr takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly if you suspect any unauthorised access to your account.
11.3 In the event of a data breach that is likely to result in a risk to player rights and freedoms, 32pkr will notify affected players and relevant authorities in accordance with applicable data protection obligations and without undue delay.
12.1 To exercise any of the data rights described in this Privacy Policy — including the right to access, rectify, delete, restrict, port, or object to the processing of your personal data — please contact the 32pkr support team with the following information:
12.2 32pkr will acknowledge your request within 5 business days and aim to fulfil it within 30 days. Where a request is particularly complex or numerous, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.
12.3 Rights requests are generally free of charge. Where requests are manifestly unfounded, excessive, or repetitive, 32pkr reserves the right to charge a reasonable administrative fee or decline to act on the request, providing written reasons for doing so.
13.1 With your consent, 32pkr may send you promotional emails, SMS messages, or platform notifications regarding bonuses, new game launches, PSL betting markets, and other promotional offers relevant to your interests as a player on 32pkr.
13.2 You may withdraw your consent to receive marketing communications at any time by:
13.3 Withdrawing marketing consent does not affect your ability to use 32pkr or receive essential account-related communications such as withdrawal notifications, security alerts, and KYC requests, which are sent on the basis of contract or legal obligation and are not subject to marketing opt-out.
14.1 The 32pkr platform may from time to time contain references to third-party services, such as payment method providers. 32pkr is not responsible for the privacy practices of any third party and this Privacy Policy applies only to data collected directly by the 32pkr platform.
14.2 We encourage players to review the privacy policies of any third-party services they interact with in connection with their 32pkr account, particularly payment service providers whose platforms they use to make deposits or withdrawals.
15.1 32pkr reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, or our data processing practices. Where amendments are material, registered players will be notified via their registered email address or via a prominent notice on the 32pkr platform.
15.2 The effective date at the top of this document indicates when the current version of the Privacy Policy came into force. We recommend reviewing this page periodically to stay informed of how 32pkr protects your data.
15.3 Continued use of the 32pkr platform following the effective date of any amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any amendment, you should stop using the platform and may request account closure in accordance with the Terms & Conditions.
16.1 For all privacy-related enquiries, data rights requests, or complaints regarding how 32pkr handles your personal data, please contact our support team:
16.2 If you are not satisfied with the way 32pkr has handled your privacy concern or data rights request, you have the right to escalate your complaint to the relevant data protection authority or gaming regulator applicable in your jurisdiction. 32pkr will cooperate fully with any such authority in the investigation of your complaint.
16.3 Players based in Pakistan are encouraged to familiarise themselves with the data protection framework applicable in their jurisdiction. 32pkr is committed to handling all personal data in a manner consistent with internationally recognised data protection standards.
Your data is safe with us. 32pkr uses SSL encryption, strict KYC procedures, and a firm no-sale-of-data policy so you can focus on what matters — enjoying cricket betting, live casino, and slots in PKR. Must be 21 or above to play.
For player protection tools, visit our Responsible Gaming page. | Terms & Conditions | FAQ